Service user expectations - The JMH Group pledge

Service users involved with our services can expect that John Munroe Hospital Group will:

• Involve service users and their carers' in planning and delivery of care
• Promote their safety and that of their carers', staff and the wider public.
• Offer choices that will promote independence
• Deliver high quality treatment and care which is known to be effective and acceptable
• Be suitable to those who use them, be non-discriminatory and empowering.
• Be accessible so that help can be obtained when and where it is needed.
• Be well co-ordinated between all staff and agencies.
• Deliver continuity of care for as long as it is planned / needed.
• Empower, train and support our staff.
• Be properly accountable to the public and stakeholders including service users and carers
• The main aims are to give a comprehensive package of care and to centrally involve service users in decisions that affect their care, treatment and service developments.