From 1 January 2015, patients and service users have been asked whether or not they would recommend the John Munroe Group and its services to their family and friends.
The national Friends and Family Test (FFT) is a quick and simple way of collecting patient feedback to improve services.
As part of the test, patients are encouraged to answer one simple question “how likely are you to recommend our service to friends and family if they needed similar care or treatment?” with potential answers ranging from ‘extremely likely’ to ‘extremely unlikely’.
Responses can be submitted in a number of ways such as via a postcard at the receptions, in the post (call 01538 394270) and online (see attached – please email it back to firstname.lastname@example.org).
The results will provide John Munroe Group with invaluable feedback, which will enable the service to make improvements to ensure patients have a positive experience.